Feedback and Complaints
We hold ourselves to the highest possible standards of client care, and are regularly inspected and regulated by the Care Quality Commission (CQC). If we fall short of these expectations, we would love to know about it so we have the opportunity to put it right.
We Want to Hear From You
It's easy for you to make a complaint or give us feedback of any kind. Your comments will be received by the Clinic Director, who will respond within two working days.
How to Give Feedback
You can let us know your feedback: In-person — speak to any member of the team during your visit By emailing — hello@cocoon-hgt.com By completing one of our comment cards — available at reception By sending us a direct message through Instagram — @cocoon_hgt By calling us on — (01423) 567437
Contact the CQC
You can also contact the Care Quality Commission directly, if you'd like to raise a concern:
CQC Contact Details
By visiting — www.cqc.org.uk By calling — 03000 616161 By emailing — enquiries@cqc.org.uk Thank you, Team Cocoon
We're Here to Listen
Your feedback helps us improve. Contact us with any comments, concerns, or complaints.