Terms & Conditions
Last Updated: November 2024
Booking & Appointments
Making a Booking
| Requirement | Details |
| Complete Forms | All booking and consent forms must be fully completed |
| Payment | Full payment required at time of booking |
| Accuracy | Information provided must be accurate and complete |
Cancellation Policy
| Notice Period | Refund |
| More than 48 hours | Full refund or reschedule |
| 24-48 hours | 50% refund |
| Less than 24 hours | No refund (full charge applies) |
| No-show | Full charge applies |
Rescheduling
We will endeavour to reschedule appointments, but this may not always be possible, especially at short notice. Please contact us as early as possible if you need to change your appointment.
Service Fees
Payment
| Detail | Policy |
| Timing | Payment required at booking |
| Methods | Card, bank transfer (arranged in advance) |
| Non-refundable | Service fees are non-refundable except per cancellation policy |
Price Changes
The price list for our services is subject to change. Cocoon reserves the right to amend prices at any time. Bookings made at existing prices will be honoured.
During Your Visit
Arrival
| Guideline | Details |
| Punctuality | Please arrive on time for your appointment |
| Late Arrival | We may not be able to accommodate late arrivals |
| Preparation | Follow any preparation instructions provided |
Photography & Recording
To protect the privacy of all clients, we ask you to refrain from taking photographs or videos within our clinic unless given permission by the Clinic Director.
Personal Property
We are not liable for any loss or damage to personal property while you are on our premises.
Age Requirements
Our services are only available to adults (18+). We do not provide services to minors.
Medical Care
NHS Services
It is vital that you attend all routine NHS appointments. Our services are offered in addition to, not as a replacement for, NHS care.
Ultrasound Safety
Ultrasound is a screening tool — it cannot detect all abnormalities. If an abnormality is detected, your practitioner will discuss findings fully and provide a report for your healthcare provider.
Internal Examinations
In some circumstances, particularly during early pregnancy and fertility scans, we may need to complete a transvaginal (internal) scan. This will only be done with your full consent, and a trained chaperone will be available.
Results & Reports
Turnaround Time
| Service | Typical Timeline |
| Blood Tests | 5-7 working days |
| Comprehensive Screening | 7-10 working days |
| Specialised Tests | As advised at appointment |
Report Format
Results are discussed in a follow-up consultation as appropriate.
Complaints
If you are dissatisfied with any aspect of our service, please contact us:
| Method | Contact |
| feedback@cocoonwellness.com | |
| Phone | 01423 567437 |
| In Person | Speak to any team member |
We aim to respond to all complaints within 2 working days.
You may also contact the Care Quality Commission directly:
- Website: www.cqc.org.uk
- Phone: 03000 616161
Liability
Limitation
Our liability is limited to refunding fees paid for services not provided. We are not liable for any other losses incurred.
Force Majeure
We are not liable for failure to perform services due to circumstances beyond our reasonable control.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We may update these terms from time to time. Significant changes will be communicated to clients.
Contact Us
If you have any questions about these terms, please contact us:
Email: hello@cocoonwellness.com Phone: 01423 567437 Address: Rear Of 23 Victoria Avenue, Harrogate, HG1 5RD