Last Updated: November 2024
Our Commitment
We promise to respect any personal information under our control and to keep it safe. We aim to be clear when we collect your information about what we will do with it.
| Principle | Our Commitment |
| Transparency | We tell you what we collect and why |
| Security | Your data is protected by robust measures |
| Control | You decide how your information is used |
| Compliance | We follow all applicable data protection laws |
Who We Are
The processing of your personal data is carried out by Cocoon Wellness LTD, a private limited company based in North Yorkshire, registered company number 14344041.
Information We Collect
Information You Provide
| Type | Examples |
| Personal Details | Name, date of birth, contact information |
| Health Information | Medical history, symptoms, test results |
| Payment Information | Billing details, payment history |
| Communication | Emails, messages, feedback |
Information We Collect Automatically
| Type | Purpose |
| Website Usage | Improve our online services |
| Device Information | Ensure compatibility and security |
| Cookies | Enhance your browsing experience |
How We Use Your Information
Providing Healthcare Services
| Use | Purpose |
| Clinical Care | Deliver safe, effective treatment |
| Record Keeping | Maintain accurate medical records |
| Communication | Contact you about appointments and results |
| Coordination | Work with other healthcare providers as needed |
Legal Obligations
| Obligation | Action |
| Care Quality Commission | Regulatory reporting as required |
| Public Health | Mandatory disease notifications |
| Legal Proceedings | Court orders and legal requirements |
With Your Consent
| Use | When |
| Marketing | Only with explicit opt-in |
| Research | Anonymised data for approved studies |
| Testimonials | Only with your written permission |
How We Protect Your Information
| Security Measure | Implementation |
| Encryption | All data encrypted in transit and at rest |
| Access Control | Role-based access, multi-factor authentication |
| Regular Audits | Security assessments and penetration testing |
| Staff Training | Data protection training for all team members |
| Incident Response | Protocol for managing any breaches |
Your Rights
| Right | How to Exercise |
| Access | Request a copy of your data |
| Correction | Ask us to correct inaccurate information |
| Deletion | Request deletion (subject to medical record requirements) |
| Restriction | Limit how we use your data |
| Portability | Receive your data in a portable format |
| Objection | Object to certain uses of your data |
To exercise any of these rights, contact us at privacy@cocoonwellness.com.
Data Retention
| Data Type | Retention Period |
| Medical Records | 25 years (as required by law) |
| Financial Records | 7 years |
| Marketing Consent | Until withdrawn |
| Website Logs | 12 months |
Sharing Your Information
We Never Sell Your Data
Your personal information is never sold to third parties.
When We Share
| Recipient | Purpose |
| Healthcare Providers | With your consent, for your care |
| Laboratories | For diagnostic testing |
| Regulators | As required by law |
| Service Providers | Under strict data processing agreements |
Cookies
Our website uses cookies to improve your experience. You can manage cookie preferences through your browser settings.
| Cookie Type | Purpose |
| Essential | Required for website functionality |
| Analytics | Understand how visitors use our site |
| Preferences | Remember your settings |
Contact Us
Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated to you directly.
Version: 1.0
Effective Date: November 2024